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In-Network Navigation with Bluebook CareConnect™
Searching for a complex, high-cost medical procedure can be overwhelming. And when there are vast differences in cost and quality between procedures and providers, it can be difficult for an employee to know where to turn. Or worse—they may put off receiving care.
This is where our provider search tool, Bluebook CareConnect™, comes in with personalized assistance from our member concierges.
How Our Provider Search Tool Works
First, the facts. Cost and quality can vary dramatically between providers and facilities; and even the same procedure at in-network facilities in the same location can vary as much as 1,000 percent. According to our data, less than one-third of enrolled members who require a complex procedure choose a high-value, in-network provider and facility.
Without guidance, selecting a high-value provider is pure guesswork.
To ease the burden on members requiring high-cost procedures and reduce employer healthcare costs, Bluebook CareConnect provides personalized assistance through a member concierge. This person works with your employees to ensure they receive the highest level of care at a Fair Price™.
In addition to member concierge guidance, our CareConnect solution includes our Bundles program. This program partners with high-quality providers to establish a single bundled payment for surgical cases, resulting in significant savings.
Personal Assistance When Your Employees Need It Most
With our provider search tool and member concierge, your employees receive personalized guidance from a real person who can listen, empathize, and provide peace of mind.
A member concierge team member connects enrolled members who need complex procedures with a high-value provider and facility. They offer assistance with the most common elective orthopedic, cardiac, spinal, gynecologic, bariatric, and general surgeries by helping members search for, select, and schedule care. To remove the stress of navigating the healthcare system, the member concierge manages all the essential details, such as transferring medical records.
Removing the Guesswork in Finding a High-Value Provider
Our member concierges provide personalized assistance from the first appointment to the last by:
- Identifying options: First, the member concierge works with the member to find a high-value provider.
- Scheduling care: Then, the member concierge works with the chosen provider to schedule care.
- Coordinating details: All details leading up to the procedure, such as medical record transfers, are handled by the member concierge.
- Providing support: The member concierge continues to support the member by staying connected through their entire care journey.
CareConnect Results
CareConnect in Action
Our provider search tool has made an impact on several members’ lives. Here are a few of their stories.
Cheryl, an enrolled member, required an aortic valve replacement, which was originally scheduled at a low-quality, high-cost facility. By reaching out to a member concierge, Cheryl was able to switch to a high-value surgeon, saving her more than $70,000. However, the large cost savings wasn’t the only benefit. With a concierge’s help, she received care from a high-quality provider at a high-quality facility.
"Bluebook gave me several choices of surgeons for my hernia surgery. They set up a payment agreement with the office and I did not have to pay for anything except my initial consult visit. I would highly recommend Bluebook!"
“I can't say enough about Healthcare Bluebook! Jami was wonderful to work with. She had my medical records transferred within in a week and within a month my surgery was scheduled and approved! The savings were phenomenal! The doctors and the facilities were top notch!! I can't sing their praises enough! I would highly recommend them!”
“Bluebook CareConnect changed my life. My concierge, Jami, walked alongside me … helped me find a neurosurgeon, and encouraged me. She did all the busy work, the hard grunt work, that honestly I didn't have the energy for anymore … From start to finish … they go above and beyond and restore hope and humanity at a moment in one's life that feels dehumanizing. Jami found the right surgeon for my situation, which led to the right procedure for my circumstances. The best part was hearing how much the staff of the facility enjoyed working with Healthcare Bluebook.”
THE MEMBER CONCIERGE EXPERIENCE
Personal assistance from start to finish
Identify options
Identify the highest-value in-network providers for their needs
Schedule
Schedule care with the chosen provider and manage all essential details, including medical records transfers
Coordinate
Manages all details including medical records transfer
Communicate
Provides support throughout the member's care journey